Terms and Conditions

These Terms and Conditions outline the provisions governing the use of Minerva RegTech and its website. By using Minerva RegTech – its website or its services, each user and/or customer is required to comply with these conditions.

As an authorised reseller of our Channel partner AML solutions, KYC, KYIB, and KYB, our Terms and Conditions specify the conditions under which our KYC, Identity verification, and related services can be utilised, as well as the obligations that must be met by clients. These conditions are established to safeguard client and user data and to specify the circumstances under which Minerva RegTech reserves the right to refuse services to clients.

Minerva RegTech’s Terms of Service delineate the individual obligations of clients and Minerva RegTech, as well as certain mutual obligations of both parties. It provides definitions of technical terms used by the company and outlines the conditions of use for our Hosted Verification services, wherein we offer a separate identity verification page with a unique URL for businesses.

The terms and conditions also address the usage and protection of client data collected during the identity verification process. They specify the payment terms and charges incurred by clients for KYC and other services. Additionally, they outline confidentiality stipulations that both the client and Minerva RegTech must adhere to, as well as guidelines for collecting and protecting information.

These terms also detail the circumstances under which the agreement between both parties may be terminated and how it may impact the client and Minerva RegTech. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the service replaced if it fails to meet acceptable quality standards and the failure does not amount to a major failure.

 

Additionally, please note that sales in New Zealand are subject to GST.

 

Please review these Terms and Conditions carefully before using Minerva RegTech or its services. If you have any questions or concerns, please contact us at hello@minervaregtech.com

  • Definitions of terms 
  • “Account” refers to an account enabling access and use of the Hosted Services, including both back-office and API accounts.
  • “Affiliate” denotes an entity that controls, is controlled by, or is under common control with the relevant entity.
  • “Agreement” comprises the applicable Sales Order and Privacy Policy, alongside these Terms and Conditions and any attached Schedules, exhibits, or other attachments.
  • “Business Day” and “Business Hours” refer to weekdays excluding bank or public holidays in the United Kingdom. Business Hours are from 09:00 to 17:00 GMT (or BST during summertime).
  • “Charges” entail specified amounts in the Sales Order for service provision, along with any agreed amounts.
  • “Charging Method” denotes the agreed payment method for Charges, which can be pre-paid billing or Cyclic billing.
  • “Client” denotes the client listed in the Sales Order, acting as a Controller herein.
  • “Client Data” encompasses all data, works, and materials uploaded, transmitted, or generated by the Client on the Platform.
  • “Client Personal Data” refers to any Personal Data processed by the Provider on behalf of the Client.
  • “Client Systems” denote the hardware and software systems of the Client interacting with the Hosted Services.
  • “Confidential Information” pertains to information disclosed by either party marked as confidential or reasonably understood to be confidential.
  • “Controller” holds the meaning assigned under the GDPR.
  • “Customization(s)” refer to modifications of the Hosted Services.
  • “Data Protection Laws” include all laws relating to processing, privacy, and use of Personal Data.
  • “Documentation” entails all API documentation detailing functions, classes, and other relevant information.
  • “EEA” refers to the European Economic Area, including the UK.
  • “Effective Date” is the date of execution of the Sales Order.
  • “Expenses” comprise reasonable travel and accommodation expenses incurred exclusively for performance of obligations under the Agreement.
  • “Force Majeure Event” encompasses events beyond a party’s reasonable control.
  • “GDPR” denotes the General Data Protection Regulation.
  • “Hosted Services” encompass online identity verification, document verification, and background checks as specified.
  • “Hosted Services Defect” refers to defects affecting Hosted Services’ appearance or functionality, excluding certain specified causes.
  • “Hosted Services Specification” outlines the Platform and Hosted Services specifications.
  • “Intellectual Property Rights” encompass all intellectual property rights worldwide.
  • “Personal Data” holds the meaning assigned under the GDPR.
  • “Platform” denotes the system managed by the Provider for delivering Hosted Services.
  • “Processor” holds the meaning assigned under the GDPR.
  • “Product(s)” refer to specified services in the Agreement.
  • “Provider” is the party offering Hosted Services, acting as a Processor herein.
  • “Sales Order” comprises details of Services, Agreement duration, Charges, and Charging Method.
  • “Schedule” denotes any attached schedules forming part of these Terms and Conditions.
  • “Services” refer to services provided by the Provider.
  • “Support Services” entail support related to Hosted Services.
  • “Supported Web Browser” refers to browsers specified for verification purposes.
  • “Term” denotes the Agreement duration.
  • “Termination for Cause” occurs due to specified breaches or misconduct.
  • “Third Party Services” include ancillary services to Hosted Services.
  • “UK” denotes the United Kingdom.
  • “Update” refers to minor software updates.
  • “Upgrade” denotes major software version updates.
  • “US$” is the currency of the United States of America.
  • “€” refers to the Euro currency.
  1. Hosted Services

The provision of Hosted Services requires a Sales Order and becomes effective upon mutual signature. The Term may renew unless otherwise agreed. The Client receives a limited license for accessing Hosted Services, subject to specified conditions. Prohibitions apply to the Client’s use of Hosted Services, and reasonable security measures must be implemented. The availability of Hosted Services is governed by Schedule 2.

  1. Additional Client Obligations

The Client must provide cooperation, support, and necessary information to comply with Data Protection Laws. Compatibility with Hosted Services and adherence to requirements are essential. The Client cannot white-label or resell Hosted Services without written agreement. Compliance with applicable laws, including notice and consent requirements, is mandatory.

  1. Client Personal Data

The Client warrants that Client Personal Data will not infringe any rights or breach any laws. Each party may use the other party’s Brands for marketing purposes as agreed.

  1. Integrations with Third Party Services

The Client consents to Third Party Services integration for complete Hosted Services provision. Provider retains discretion to remove, suspend, or limit Integrations with Third Party Services 

The Client acknowledges the need for Third Party Services integration for full functionality. Provider reserves the right to manage such integrations.

  1. Fees and Payment

Charges for Hosted Services are outlined in the Sales Order. The agreed Charging Method applies. Payments are due as specified in the Sales Order.

  1. Confidentiality

Both parties agree to maintain confidentiality regarding disclosed information.

  1. Intellectual Property Rights

Provider retains all Intellectual Property Rights related to Hosted Services. Client’s rights are limited to specified licenses.

  1. Limitation of Liability

Liability limitations apply to both parties under specified circumstances.

  1. Indemnification

Each party indemnifies the other against certain claims.

  1. Term and Termination

The Term duration is as specified in the Sales Order. Termination conditions are outlined, including termination for cause.

  1. Effects of Termination

Effects of termination are detailed, including post-termination obligations.

  1. Force Majeure

The parties are excused from performance obligations under Force Majeure Events.

  1. Entire Agreement

The Agreement constitutes the entire understanding between the parties, superseding prior agreements.

  1. Governing Law and Dispute Resolution

The Agreement is governed by New Zealand law, with disputes resolved through arbitration.

  1. Amendment and Waiver

Any amendments to the Agreement require written consent. Failure to enforce rights does not constitute waiver.

  1. Severability

If any provision of the Agreement is deemed invalid, it shall be severed without affecting the remaining provisions.

  1. Notices

All notices must be in writing and delivered to specified addresses.

  1. Assignment

Assignment of rights or obligations under the Agreement requires written consent.

  1. Interpretation

Interpretation of the Agreement is governed by the plain meaning of its terms.

These Terms and Conditions, along with the relevant Sales Order, constitute the agreement between the parties. Any questions or concerns should be directed to the specified contact points.

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